At Aglow Clinic, we are committed to providing exceptional aesthetic care and ensuring a positive experience for all our clients. To maintain transparency and professionalism, we have outlined the following Refund and Cancellation Policy:
1. Treatments & Packages
- All purchases of treatments and packages are non-refundable, whether they have been fully utilized or not.
- In rare cases where a refund is considered due to medical or health-related reasons, it will be subject to a processing fee and management approval. Supporting medical documentation may be required.
- Packages purchased are non-transferable and non-exchangeable once confirmed.
2. Treatment Results
- Aesthetic and wellness treatment outcomes vary from person to person, based on individual skin type, body response, and lifestyle factors.
- As results are not guaranteed, refunds will not be issued for treatments that do not meet personal expectations.
3. Product Purchases
- All skincare and retail products sold are non-refundable and non-exchangeable, in line with hygiene and safety standards.
- Should a product be damaged or defective at the time of purchase, it may be exchanged for the same item within 7 days, provided it is returned unused, in its original packaging and with the original receipt.
4. Appointment Cancellations
- Clients are kindly requested to notify the clinic at least 24 hours in advance for any appointment cancellations or rescheduling.
5. Policy Updates
- Aglow Clinic reserves the right to amend or update this policy at any time, without prior notice. The latest version will always be available on our website
