At Aglow Clinic, your privacy is ourpriority. We are committed to safeguarding the confidentiality of your personalinformation, especially as it relates to your wellness, aesthetic treatments,and overall service experience. We collect and use your personal data primarilyto provide personalized medical aesthetic services, support clinicaloperations, and improve the quality of care we deliver to you.
All personal data collected—includingyour medical history, treatment records, and identification details—will behandled with the strictest confidentiality in accordance with the Personal DataProtection Act (PDPA) 2010 of Malaysia.
Your personal data may include:
● Full name, contact details, andidentification
● Medical history and treatmentpreferences
● Consultation notes and progressrecords
● Payment and billing information
● Any photos or videos taken forclinical documentation or with your consent for marketing purposes
We use this information for:
● Scheduling and deliveringtreatments and consultations
● Clinical assessment and follow-up
● Internal analytics and improvementof services
● Appointment reminders andhealth-related updates
● Marketing and promotionalcommunication (only with your consent)
By engaging with our services, youconsent to the collection and use of your data as outlined in this policy. Youmay withdraw your consent at any time by reaching out to us directly. We willnever sell or share your personal data with unaffiliated third parties fortheir marketing purposes.
With your consent, we may occasionallycontact you via SMS, email, or WhatsApp with updates on new services, packages,wellness tips, or promotions. You may opt out from these communications at anytime by:
● Clicking the “unsubscribe” link inour emails
● Replying “STOP” to ourWhatsApp/SMS
● Informing our Customer Care teamdirectly
If you visit our website, we may collecttechnical data through cookies for user experience improvements and analyticspurposes. These cookies do not collect personal health or identity-relatedinformation unless submitted voluntarily through forms. You can disable cookiesin your browser settings.
We will only share your personalinformation with:
● Our licensed medical professionalsand authorised clinical staff
● Third-party service providersinvolved in appointment booking, digital communication, or payment processing(with NDAs in place)
● Legal authorities or regulators,when required by law
● Other branches or partnercompanies under the Aglow Group (only where necessary for service continuity)
We ensure that all third parties upholdequivalent levels of data protection.
Your information is stored securely inpassword-protected systems and, where applicable, encrypted platforms. Physicalrecords (if any) are held in locked storage with access only granted torelevant personnel.
You may request to access, correct, ordelete your personal information held by Aglow Clinic. Kindly contact us andprovide necessary verification details to process your request.
Our website or social platforms mayinclude links to external websites or partners. Please note that we are notresponsible for their privacy practices, and we advise you to review theirprivacy policies before sharing your data.
We welcome your feedback and are happy toanswer any questions you may have about our privacy practices.
📍 Aglow Clinic HQ
Aglow Clinic Headquarters, 21-9, level 9 The Boulevard, Lingkaran SyedPutra, Mid Valley City, 59200 Kuala Lumpur
📧 Email: hello@aglow.com.my
📞 Phone: +6013-394 1400
